Refund policy
Return & Refund Policy
Faravadi Çiçekçilik Dış Ticaret Limited Şirketi
At Bloomona, we value customer satisfaction. Most of our products are custom-made or produced upon order. Therefore, returns and exchanges are subject to the conditions below.
Return period: 14 days
The return period is 14 days from the date of delivery.
1. Return Period
- You may request a return within 14 days after receiving the product.
2. Return Conditions
- Products must be unused, uninstalled, and in resellable condition.
- Returns are accepted for standard (in-stock) products.
- Custom-made or made-to-order products are non-returnable.
- Damaged or defective products are eligible for return or exchange.
- If the product is damaged during delivery, a damage report must be created with the courier at the time of receipt.
3. Return Process
- You must contact us through our communication channels to initiate a return request.
- After review, we will provide instructions for the return process.
- Approved returns must be sent to the specified address.
Note:
Return shipping costs are the responsibility of the customer, except for defective or damaged items.
4. Refunds
- Products are inspected within 3–7 business days after arrival.
- If approved, refunds are processed within 5–10 business days via the original payment method.
- The time for funds to appear in your account may vary depending on your bank.
5. Exchanges
- Exchanges are evaluated depending on the product condition.
- Damaged or defective products are eligible for exchange.
Contact Information
Phone: +90 505 474 08 29
Email: hello@bloomona.com
Address: İstasyon 2, Kasımpatı Sk. No:2-6, 34303 Küçükçekmece / Istanbul, Türkiye